Warranty

At LaadkabelXL, you choose products selected for their safety and reliability. If something does go wrong, we will help you quickly and fairly. All our products are covered by the statutory warranty.

What is the statutory warranty?

A product must do what you can reasonably expect from it. This is called conformity. How long this applies depends on the type of product, its price, and how it is used; there is therefore no fixed period. If a product does not work as it should and you did not cause this yourself, you are entitled to an appropriate solution at no cost: repair or replacement, and if that is not possible or reasonable, a price reduction or refund.

If a defect occurs within one year of delivery, we assume that the defect was already present at the time of delivery, unless we prove otherwise.

What is not covered?

• Normal wear and tear from use.
• Damage caused by dropping, driving over, kinking, or pulling the cable.
• Moisture or dirt in the plug because the protective caps were not used.
• Use that does not comply with the instructions for use or specifications, or connection to an unsuitable installation.
• Repairs or modifications not carried out by or on behalf of us.

Reporting a problem

Report a defect as soon as possible, and in any case within two months of discovering it. Send an email to info@laadkabelxl.nl or use our complaints form, including:

• your order number;
• a brief description of the problem;
• photos or a video of the product and any error messages;
• your car make and model and the type of charging point.

We can resolve many problems remotely. We aim to provide a substantive response within 14 days.

Costs

If there is a valid defect, you will pay nothing: this also includes shipping costs, which we will cover. If there is no defect or the problem was caused by an external factor, reasonable inspection and shipping costs may be charged to you. We will always inform you of this in advance.