As a consumer, you have a 14-day cooling-off period at LaadkabelXL. You can cancel your purchase within 14 days of receiving it without giving a reason.

How it works

• Cooling-off period: 14 days, starting from the day after you receive your order.
• Notify us: let us know within the cooling-off period that you wish to cancel, via info@laadkabelxl.nl or the cancellation form. Include your order number.
• Return the product: after notifying us, you have another 14 days to return the product. We will provide you with the return address and instructions.

Conditions

• Return the product complete, including all accessories, protective caps, storage bag and manual, preferably in the original packaging inside a sturdy shipping box. Do not stick the return label directly onto the original packaging.
• You may view and inspect the product as you would in a store. If you go beyond that, for example through intensive use, we may charge compensation for any loss in value. Merely opening the packaging is not grounds for a reduction in value.
• Products in a bundle must be returned as a complete bundle.

Costs

You are responsible for the return shipping costs. If we delivered the wrong product or the product is defective, we will reimburse the return costs.

Refund

We will refund the full purchase price, including standard shipping costs, within 14 days after you notify us of the cancellation. We may wait to issue the refund until we have received the product or until you have demonstrated that you have returned it, whichever is earlier. The refund will be made using the same payment method you used for your order. We will not refund any additional costs for a more expensive shipping method than standard shipping.

Exceptions

The right of cancellation does not apply to products made to your specifications. If this applies to a product, we will state this before you place your order.

Exchanges

Would you like a different product? Cancel your order and place a new one. This is the quickest way to get what you are looking for.

Damaged, defective or incorrect product

Check your order immediately after receiving it and contact us right away if there are any problems. Defects are covered by our warranty policy.